1. Introduction
At Chander Jyoti, we are committed to your satisfaction and spiritual growth. This Refund Policy outlines the circumstances under which refunds may be issued for our coaching sessions, packages, workshops, and digital products. Please read this policy carefully before making any purchase.
2. Coaching Sessions & Packages
2.1 Single Sessions
For individual session bookings:
- Cancellation with 24+ hours notice: Full refund or free rescheduling available at no additional cost.
- Cancellation within 24 hours: 50% refund or the option to reschedule once within 30 days.
- No-show (without prior notice): No refund will be issued under any circumstances.
- Technical issues on client's end: If you experience technical difficulties, please notify us immediately. Refunds are not guaranteed for client-side technical failures.
2.2 Session Packages
For pre-paid packages of multiple sessions:
- Unused sessions: Refund for unused sessions available within 30 days of purchase, minus a 10% administrative fee.
- Partially used packages: Refund for remaining sessions available within 45 days of purchase, minus a 15% administrative fee.
- After 60 days: No refunds for unused sessions regardless of usage.
- Package transfer: Packages are non-transferable to other individuals without prior written consent.
3. Workshops & Events
- Cancellation 14+ days before event: Full refund or 100% credit toward a future workshop of your choice.
- Cancellation 7-13 days before event: 50% refund or 75% credit toward a future workshop.
- Cancellation less than 7 days before event: No refund, but registration is transferable to another person.
- Event cancellation by organizer: If Chander Jyoti cancels an event, you will receive a full refund or credit option.
4. Books & Digital Products
- Physical Books: Returns accepted within 7 days of delivery. Buyer pays return shipping. Refund issued upon receipt of undamaged book in original condition.
- Damaged or defective books: Please contact us within 48 hours of delivery with photos of the damage. Full refund or replacement will be provided.
- Digital Products (e-books, courses, recordings): Due to the nature of digital products, refunds are not available once access has been granted or files have been downloaded.
- Pre-orders: Full refund available until 24 hours before the release date.
5. How to Request a Refund
To request a refund, please follow these steps:
- Email us at hello@chanderjyoti.com with the subject line "REFUND REQUEST"
- Include your full name, booking reference number (if available), and date of purchase
- Clearly state the reason for your refund request
- For damaged books, attach clear photos showing the damage
We will process valid refund requests within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
6. Processing Time
Refund processing times vary by payment method:
- Credit/Debit Card: 5-7 business days
- UPI/Bank Transfer: 3-5 business days
- Wallet payments: 2-4 business days
7. Exceptions & Non-Refundable Items
Refunds will not be issued in the following cases:
- Dissatisfaction due to lack of personal effort, commitment, or follow-through on suggested practices
- Change of mind after services have been rendered or sessions have been conducted
- Requests made after the specified timeframes mentioned above
- Partial attendance of workshops or events
- Downloaded digital products (e-books, audio recordings, PDFs)
- Gift certificates or promotional purchases
8. Chargebacks & Disputes
If you initiate a chargeback without first requesting a refund through our standard process, you agree to waive your right to a refund. We reserve the right to present evidence of our refund policy to your financial institution.
9. International Transactions
For international clients, refunds may be subject to currency exchange fluctuations. The refunded amount will be based on the exchange rate at the time of the original transaction. Bank fees or international transfer charges may apply and are non-refundable.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
- Email: hello@chanderjyoti.com
- Phone: +919306565853
- WhatsApp: 919306565853